High Powered Customer Service Training Activities
26 Fast-moving Training Ideas for Customer Service Trainers and ManagersBook - 2001
In today's competitive marketplace, the most successful businesses are those with superior customer service, and Garry Lennon's practical manual aims to help you gain this competitive edge. A key feature of the manual is its recognition that successful customer service strategies need to be reflected across the business. They need to teach, consolidate and reinforce the right service behaviours on the job - whether in the backroom, boardroom or call centre. An extensive array of activities covers areas ranging from diagnosing your service levels and appraising customer service, to honing your staff's skills in listening and communicating under pressure.
Publisher: Warriewood, N.S.W. : Business and Professional Pub., c2001.
Branch Call Number: 658.812 Len 3701 1
Characteristics: xxiv, 140 pages