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As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to make this type of meeting effective. We have all participated in ineffective conference calls, wasting everyone's time and energy. Often participants don't take a conference call as seriously as a regular meeting, but in reality, a conference call is a meeting, a virtual meeting with some very unique challenges. KEY TRAINING POINTS: "¢ Trust is the foundation of leadership. "¢ The way we behave either builds trust or destroys it. "¢ The five most important trust-building behaviors are: - Be open and honest Let people know what's going on. Don't hide bad news. - Be credible Do what you say you're going to do. Be true to your word. - Be humble Ask for help when you need it. Admit you don't know everything. - Be competent Know your job. Do it in a way that sets the standard for everyone.