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May 14, 2018Summerday18 rated this title 5 out of 5 stars
I’ve found this book very helpful to deal with conflicts that had me at a complete loss. Most of us grow up without the benefit of training in conflict resolution. Our society is quite judgemental, which the author calls a form of violence. I wouldn’t go that far, but agree that communicating without judgement gets you further. Rosenberg offers a four-step process: describing your observations, sharing your feelings, outlining your unmet needs, and finally sharing a request. It is always a request, never a demand. Demands to apologize merely build resentment. Listening skills are also discussed. Some surprising examples are provided where things might well have escalated but were brought to a peaceful resolution. An excellent sourcebook that can be referred to time and again.